Refund and Returns Policy

You can cancel the order and the funds will be refunded if it is in the status: of ”pre-processing”.
If the order status is: ”Processing”, then your order is being prepared for embroidery and the materials have been purchased. As a result, a refund is not carried out.

You can only return the product in case of manufacturing defects or you received the wrong product from us.
Returns won’t be accepted because of color, T-shirt size, or feel. Embroidery involved threads so minor threads coming out won’t be considered defects.
A clear video of the unboxing must be given to evaluate the damage
You can return the product if it is in the same condition as received with its tag intact, receiving a 100% refund of the money paid. The funds will be returned within 10 business days.
You must return the item within 14 days of receiving it.
Return of goods is carried out if the appearance of the goods is not damaged, with its tag intact.
To return the goods, you need to write to What’s up to the phone number 1234567890. Subject “Order return”. Attach a photo of the manufacturing defect of the product and describe the defects found in free form. Our manager will respond within 1 business day.

After the complaint has been accepted in the WhatsApp conversation for a return or refund, the necessary steps will be taken care of.
For return and replacement, the product will be sent back to us, we’ll check the product condition and initiate a replacement.
In case of refunds, the money will be transferred to the customer in 3-5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at nerdyyotaku@gmil.com.

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